Terms and Conditions

Privacy Policy

1. Introduction
Hedonia Clinic ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or contact us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
Hedonia Clinic, 31 Brown Street, Salisbury, SP1 2AS. For any privacy-related enquiries, contact us at Adama.luca@hedonialimited.co.uk.

3. Information We Collect
We may collect the following information: your name, contact details (address, email, telephone number), and date of birth; appointment and booking history; payment information; medical history, current medications, allergies, and other health information relevant to your treatment; consultation records, treatment notes, and consent forms; before-and-after photographs taken with your consent; and information you provide when contacting us or completing forms on our website.

4. Health Information (Special Category Data)
Because we provide medical aesthetic treatments, we collect and process health information. This is classed as special category data under UK GDPR and is given additional protection. We process it on the basis that it is necessary for the provision of healthcare and treatment (Article 9(2)(h) UK GDPR), and with your explicit consent where required.

5. How We Use Your Information
We use your information to: assess your suitability for treatment and provide safe, appropriate care; manage bookings, payments, and appointment reminders; maintain accurate medical records as required by law and professional standards; respond to enquiries and complaints; and, only with your consent, send you marketing communications or use photographs for promotional purposes. You may withdraw consent for marketing or photography at any time.

6. Legal Bases for Processing
We rely on the following legal bases: performance of a contract (providing the services you book); legal obligation (record-keeping and regulatory requirements); legitimate interests (running and improving our clinic); provision of healthcare (for health data); and consent (marketing and promotional photography).

7. Who We Share Your Information With
We do not sell your personal information. We may share it with: healthcare professionals involved in your care; our booking, payment, and IT service providers, who act under strict confidentiality obligations; insurers or legal advisers where necessary; and regulators or authorities where required by law.

8. How Long We Keep Your Information
Medical records are retained for a minimum of 8 years after your last treatment, in line with UK healthcare record-keeping guidance. Booking and payment records are kept for 6 years for tax and accounting purposes. Marketing preferences are kept until you withdraw consent.

9. How We Protect Your Information
We use appropriate technical and organisational measures to keep your information secure, including secure storage of records, restricted access, and confidentiality obligations for all staff.

10. Your Rights
Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (subject to our legal record-keeping obligations); restrict or object to certain processing; data portability; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at Adama.luca@hedonialimited.co.uk. We will respond within one month.

11. Cookies and Website
Our website may use cookies to improve your browsing experience and analyse site usage. You can manage cookie preferences through your browser settings.

12. Complaints
If you have concerns about how we handle your data, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

13. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.

Last updated: July 2026

1. Introduction
These terms and conditions govern the booking and provision of services at Hedonia Clinic. By making a booking, you agree to be bound by these terms.

2. Booking and Payments
Bookings can be made by telephone, email, or through our website. A booking fee (deposit) is required at the time of booking and is non-refundable. The remaining balance is payable before treatment at your appointment. Prices are subject to change; however, changes will not affect bookings already confirmed.

3. Cancellation Policy
Cancellations made less than 48 hours before the appointment will incur a charge of 50% of the treatment cost. Cancellations made less than 24 hours before the appointment, and no-shows, will be charged the full treatment cost. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances; in such cases, your booking fee will be transferred to a rescheduled appointment.

4. Changes to Appointments
We endeavour to avoid changes to confirmed bookings. In exceptional cases where a change is necessary, we will inform you as soon as possible and offer a rescheduled time.

5. Consent to Treatments
All treatments require your informed consent. Before treatment, we will explain the procedure, its benefits, and its inherent risks, and you will have the opportunity to ask questions. By consenting, you confirm you understand these risks. This does not affect your statutory rights, and nothing in these terms excludes our liability for negligence. We are committed to supporting you and addressing any concerns arising from your treatment.

6. Client Responsibilities
Please arrive on time for your appointment; late arrival may result in reduced treatment time or the need to reschedule, and cancellation charges may apply. You agree to provide accurate and complete information when booking and during medical consultation, including relevant medical history, medications, and allergies. Treatments are available only to clients aged 18 and over.

7. Service Provider Responsibilities
We are committed to providing our services with reasonable care and skill, and to maintaining a safe, clean, and professional environment for all clients. We reserve the right to decline or discontinue treatment where we consider it unsuitable or unsafe for the client.

8. Data Protection and Privacy
We handle personal information in accordance with the UK GDPR and the Data Protection Act 2018. Your information will be used only for providing and improving our services and will not be shared with third parties except as required by law. For full details, please see our Privacy Policy.

9. Limitation of Liability
Except where liability cannot be excluded by law (including liability for death or personal injury caused by negligence), our liability for issues arising from our services is limited to the service fee paid. We are not liable for indirect or consequential losses.

10. Force Majeure
We are not responsible for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, or utility failures.

11. Dispute Resolution
Any disputes arising from these terms will first be addressed through negotiation and, if necessary, mediation.

12. Contact Information
For enquiries or complaints, please contact us at Adama.luca@hedonialimited.co.uk or visit us at 31 Brown Street, Salisbury, SP1 2AS.

13. Amendments
We reserve the right to amend these terms and conditions. Any changes will be published on our website and will not affect bookings already confirmed.

14. Governing Law
These terms are governed by the law of England and Wales.