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Terms and Conditions
Introduction
These terms and conditions govern the booking of our services. By making a booking, you agree to be bound by these terms
Booking and Payments
Bookings can be made via telephone calls, email, online bookings or through the website.
A deposit, known as a booking fee, is required at the time of booking. This fee is non-refundable
The balance must be paid before the service is provided at the appointment
Prices are subject to change, but changes will not affect bookings already confirmed
Cancellation Policy
Cancellation made less than 48 hours before the appointment will incur 50% of cost of treatment
Cancellations made less than 24hrs before the appointment or no-shows will be charged the full amount.
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances.
Changes to Appointments
We endeavor to avoid any changes to confirmed bookings. However, in exceptional cases, we may need to make changes. We will inform you as soon as possible and offer a rescheduled time
Consent to Treatments
By consenting to a treatment, you acknowledge the inherent risks and agree that we will not be held liable for the outcomes.
We commit to supporting and addressing any concerns arising from the service provided.
Client Responsibilities
Please arrive on time for your appointment. Late arrivals may result in reduced service time or rescheduling.
Provide accurate and complete information when booking
Service Provider Responsibilities
We commit to providing services to the best of our ability and maintaining a safe environment for our clients
Data Protection and Privacy
We adhere to data protection laws in handling personal information. Your information will be used only for providing and improving our services.
Limitation of Liability
Our liability for any issues arising from our services is limited to the service fee paid.
We are not liable for indirect or consequential losses
Force Majeure
We are not responsible for any failure to perform due to circumstances beyond our control (e.g., natural disasters, pandemics).
Dispute Resolution
Any disputes arising from these terms will be resolved through negotiation and, if necessary, mediation.
Contact Information
For inquiries or complaints, please contact us at Adama.luca@hedonialimited.co.uk
We reserve the right to amend these terms and conditions. Any changes will be communicated to you.
These terms are governed by UK law.